At Xtrimist Learnings, we strive to ensure that you are satisfied with your purchase of physical books and related materials. If you are not entirely happy with your purchase, we are here to help. Please review our return policy for physical books and related items:

1. Eligibility for Returns

   • Items must be returned within 30 days of the original purchase date.

   • To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

   • Proof of purchase (receipt or order confirmation) is required to process a return.

2. Non-Returnable Items

   • Gift cards

   • Downloadable software products

   • Items marked as final sale or non-returnable at the time of purchase

3. Return Process

   • To initiate a return, please contact our customer service team at xtrimistlearnings@gmail.com with your order number, item details, and reason for the return.

   • Our customer service team will provide you with a return authorization and instructions on how to send your item back to us.

   • Please ensure that items are securely packaged to prevent damage during shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

   • Once we receive your returned item and inspect it, we will notify you of the status of your refund.

   • If your return is approved, we will process a refund to your original method of payment. The refund amount will be for the purchase price of the item, excluding shipping costs, which are non-refundable.

   • Please note that it may take 7-10 business days for the refund to appear in your account, depending on your financial institution.

5. Exchanges

   • If you wish to exchange an item for a different product, please follow the return process to send back the original item and place a new order for the desired item.

6. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact our customer service team immediately at xtrimistlearnings@gmail.com with your order number and details of the issue.

   • We will arrange for a replacement item to be sent to you at no additional cost or provide a full refund, including shipping costs, for the damaged or defective item.

7. Contact Information

   • For any questions or concerns regarding our return policy, please contact our customer service team at:

     • Email: xtrimistlearnings@gmail.com

     • Phone: +91-8144-763-400

     • Address: Xtrimist, Omm Vihar, 4th Lane, Berhampur, Odisha, 760003.

 

By purchasing from Xtrimist Learnings, you acknowledge that you have read, understood, and agreed to this return policy. We appreciate your business and are committed to providing quality products and exceptional customer service.